Free shipping on first order

Free Shipping on First Order Shipping Policy

1. Eligibility

  • This policy applies only to customers placing their first order on our website or platform.

  • Registered users who have never placed an order are also considered new customers and are eligible for this offer.

  • Each customer is eligible for this offer only once, based on their account, phone number, or email address.

  • If a customer attempts to use this offer multiple times using the same address, payment method, or device, we reserve the right to cancel the order.

2. Eligible Orders

  • This offer applies to all products with no minimum purchase requirement.

  • Certain special products (e.g., pre-sale items, custom-made products) or specific promotions may be excluded from this offer. Please refer to the product details page or promotion rules for more information.

  • If an order includes both eligible and non-eligible products, only the eligible products will qualify for free shipping.

3. Shipping Methods

  • This offer applies only to our standard shipping method.

  • If a customer chooses expedited shipping or any other special shipping method, the additional shipping fee will apply.

  • The estimated delivery time for standard shipping will be displayed on the checkout page, and the actual delivery time will depend on the logistics provider.

4. Delivery Areas

  • This offer is valid only for regions within our delivery coverage area.

  • If the customer’s location is outside the delivery area, this offer will not apply.

  • Customers can enter their address on the checkout page to confirm whether their location is within the delivery area.

5. How to Use

  • Customers do not need to enter a promo code. The system will automatically apply free shipping at checkout.

  • If the free shipping discount does not appear at checkout, please confirm that this is your first order or contact our customer service team for assistance.

  • If the system fails to apply the discount, we will refund the shipping fee after the order is confirmed.

6. Additional Notes

  • This offer cannot be combined with other shipping discounts.

  • If an order is canceled or returned due to the customer’s request, the offer will be considered used and will not be available for future orders.

  • We reserve the final right to interpret and modify this policy. Any changes will be communicated through website announcements or email notifications.

7. Frequently Asked Questions

  • Q: If I cancel my first order, can I still get free shipping on my next order?
    A: No, canceling your first order will count as using the offer, and it will not be available for future orders.

  • Q: Can I combine multiple orders into one to qualify for free shipping?
    A: No, this offer applies only to the first single order placed.

  • Q: If my address is outside the delivery area, are there any other solutions?
    A: You can try using a different address or contact customer service to inquire about alternative shipping options.